Welcome to Novolli.

Throughout this website, the terms "we," "us," and "our" refer to Novolli. We operate this website and online store, including all information, content, features, products, services, and tools made available to customers.

Our store is powered by Shopify, which enables us to provide our ecommerce services and process customer transactions.

By accessing or using our website, placing an order, or otherwise interacting with our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not access or use our services.

1. Eligibility and Account Responsibilities

By using our services, you confirm that you are at least 18 years of age or the age of majority in your state of residence.

You agree to provide accurate, current, and complete information when creating an account or placing an order.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2. Products and Services

We strive to display our products as accurately as possible. However, actual colors, sizes, and appearances may vary depending on your device settings and display capabilities.

We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice.

All product descriptions and pricing are subject to change at our sole discretion.

3. Orders and Acceptance

All orders placed through our website are subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, pricing errors, inventory limitations, or violations of these Terms.

An order is not considered accepted until payment has been successfully processed and an order confirmation has been issued.

For information regarding returns, refunds, and exchanges, please review our Return and Refund Policy.

4. Pricing and Payment

All prices displayed on our website are listed in U.S. Dollars unless otherwise stated.

Prices do not include applicable taxes, shipping fees, customs duties, or import charges unless specifically indicated.

You agree to provide valid payment information and authorize us to charge the payment method used for all purchases made through our store.

5. Shipping and Delivery

Shipping times displayed on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or circumstances beyond our reasonable control.

Risk of loss and ownership of products transfer to you once the order has been delivered to the carrier.

6. Intellectual Property

All content available through our website, including text, graphics, logos, product images, videos, designs, trademarks, and other materials, is the property of Novolli or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, or otherwise exploit any content from our website without our prior written permission.

7. Third-Party Services and Tools

Our website may contain links to third-party websites, services, or tools.

We are not responsible for the content, policies, availability, or practices of any third-party website or service.

Your use of third-party services is entirely at your own risk.

8. Shopify Services

Our store is hosted by Shopify.

Any purchase made through this website is a transaction between you and Novolli. Shopify is not responsible for the products sold through our store or for any disputes related to purchases made from us.

You agree that Shopify shall not be liable for any damages, losses, or claims arising from your purchases or use of our services.

9. Privacy

Your use of our services is also governed by our Privacy Policy.

By using our website, you acknowledge that you have reviewed and understood our Privacy Policy and consent to the collection and use of information as described therein.

10. Customer Feedback

If you submit reviews, comments, suggestions, ideas, or other feedback, you grant Novolli a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, and display such content for business purposes.

You represent that any content you submit is accurate and does not violate the rights of any third party.

11. Prohibited Activities

You agree not to:

• Use the website for unlawful purposes.

• Violate any applicable laws or regulations.

• Upload malicious software, viruses, or harmful code.

• Attempt unauthorized access to our systems.

• Interfere with the operation or security of our website.

• Use automated tools to scrape or collect information from our website.

• Misrepresent your identity or provide false information.

Violation of these Terms may result in suspension or termination of access to our services.

12. Disclaimer of Warranties

All services and products are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Novolli disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee uninterrupted, secure, or error-free operation of our website.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Novolli, its affiliates, employees, officers, directors, suppliers, and service providers shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of our website, services, or products.

Our maximum liability shall not exceed the amount paid by you for the product or service giving rise to the claim.

14. Indemnification

You agree to defend, indemnify, and hold harmless Novolli, its affiliates, officers, employees, agents, and service providers from any claims, damages, liabilities, costs, and expenses arising from:

• Your violation of these Terms.

• Your misuse of our services.

• Your violation of any law or third-party rights.

15. Termination

We reserve the right to suspend or terminate access to our website and services at any time and for any reason without prior notice.

Any obligations or liabilities incurred before termination shall survive termination.

16. Governing Law

These Terms of Service shall be governed by and interpreted under the laws of the United States and the State of Georgia, without regard to conflict of law principles.

Any disputes arising under these Terms shall be resolved exclusively in the courts located within the State of Georgia.

17. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon posting on this website. Continued use of our services constitutes acceptance of any updated Terms.

Contact Information

Store Name: Novolli
Company Name: Pawzz
Company Address: Louise de Colignystraat 76, 2404 GV Alphen aan den Rijn, Netherlands
Warehouse Address: 221 5th St NE, Cairo, Georgia 39828, United States
Company Number: 96033274

Phone: +15186174362
Email: support@novolli.com

Customer Service Hours

Monday to Friday: 09:00 AM – 05:00 PM (EST)
We aim to respond to all inquiries within 1 to 2 business days.