30-Day Returns

Novolli accepts returns within 30 days of delivery.

To be eligible for a return, items must:

• Be unused and unworn.
• Be in their original condition.
• Be returned in the original packaging.
• Include proof of purchase.

Items showing clear signs of wear, damage caused by the customer, or alterations may not qualify for a refund. Products that arrive damaged, defective, or incorrect are excluded from this limitation.

To initiate a return, please contact us at support@novolli.com and include your order number.

Returns sent without prior authorization will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Shipping fees paid at checkout are non-refundable unless the return is due to an error on our part.

Note: The return address provided after return authorization may be an overseas returns facility and may differ from our registered business address.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and include clear photos of the issue.

Once reviewed, we will provide return instructions or offer an appropriate resolution.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

If you have not received your refund after 15 business days from approval, please contact us at support@novolli.com.

Exchanges

We offer exchanges within 30 days of delivery.

To be eligible for an exchange, items must:

• Be unused and unworn.
• Be in their original condition.
• Be returned in their original packaging.
• Include proof of purchase.

To request an exchange, please contact support@novolli.com and include your order number.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Once we receive and inspect the returned item, we will process the exchange and ship the replacement product.

If the requested item is unavailable, we will contact you to arrange an alternative or issue a refund.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods.
• Custom or personalized products.
• Personal care products.
• Hazardous materials, flammable liquids, or gases.
• Gift cards.

If you have any questions about whether your item qualifies for a return, please contact us before submitting your request.

Contact Information

Store Name: Novolli
Company Name: Pawzz
Company Address: Louise de Colignystraat 76, 2404 GV Alphen aan den Rijn, Netherlands
Warehouse Address: 221 5th St NE, Cairo, Georgia 39828, United States
Company Number: 96033274

Phone: +15186174362
Email: support@novolli.com

Customer Service Hours

Monday to Friday: 09:00 AM – 05:00 PM (EST)
We aim to respond to all inquiries within 1 to 2 business days.