We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at support@novolli.com.

If your return is accepted, we will provide return instructions and the return address. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@novolli.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom products (including special orders or personalized items), and personal care goods (including beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you may place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@novolli.com.

Contact Information

Store Name: Novolli
Company Name: Pawzz
Company Address: Louise de Colignystraat 76, 2404 GV Alphen aan den Rijn, Netherlands
Warehouse Address: 221 5th St NE, Cairo, Georgia 39828, United States
Company Number: 96033274

Phone: +15186174362
Email: support@novolli.com

Customer Service Hours

Monday to Friday: 09:00 AM – 05:00 PM (EST)
We aim to respond to all inquiries within 1 to 2 business days.