Novolli ("we," "us," or "our") operates this website and online store. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, use our services, or otherwise interact with us.

Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer products and services to our customers.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information:

Contact Information

• Name

• Billing address

• Shipping address

• Email address

• Phone number

Payment Information

• Payment method details

• Transaction information

• Billing information

Please note that payment information is processed securely by our payment providers. We do not store complete payment card information on our servers.

Account Information

• Username

• Password

• Account preferences

• Communication preferences

Order and Transaction Information

• Products viewed or purchased

• Shopping cart activity

• Order history

• Returns and exchanges

Communications

• Customer service inquiries

• Feedback

• Reviews

• Other communications with us

Device and Usage Information

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and similar technologies

How We Collect Information

We collect information:

• Directly from you when you place an order, create an account, contact us, or otherwise interact with our services.

• Automatically through cookies, analytics tools, and similar technologies.

• From service providers who assist us in operating our business.

• From marketing partners and third-party platforms when permitted by applicable law.

How We Use Your Information

We may use your personal information to:

Provide Our Services

• Process orders and payments

• Fulfill shipments

• Manage returns and refunds

• Provide customer support

• Maintain customer accounts

Improve Our Website and Services

• Analyze website performance

• Personalize your shopping experience

• Improve our products and services

Marketing and Advertising

• Send promotional emails and updates

• Display relevant advertisements

• Inform you about new products and offers

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails.

Security and Fraud Prevention

• Verify transactions

• Detect and prevent fraud

• Protect our customers and business

Legal Compliance

• Comply with legal obligations

• Respond to lawful requests from authorities

• Enforce our policies and agreements

How We Share Personal Information

We may share your information with:

Service Providers

Including providers that assist with:

• Payment processing

• Order fulfillment

• Shipping and logistics

• Website hosting

• Customer support

• Analytics services

Shopify

Our store is hosted by Shopify. Shopify may process personal information in accordance with its own privacy practices. For more information, please review Shopify's Privacy Policy:

https://www.shopify.com/legal/privacy

Business Partners

We may share information with marketing and advertising partners to help us provide relevant advertisements and promotional content.

Legal Requirements

We may disclose information when required by law or when necessary to protect our rights, customers, services, or business.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences

• Improve website functionality

• Analyze website traffic

• Deliver personalized content and advertisements

You can manage cookie settings through your browser settings.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can remove the information.

Data Security

We implement reasonable security measures designed to protect your personal information. However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of personal information

• Request a copy of your personal information

• Object to certain types of processing

• Withdraw consent where applicable

To exercise any of these rights, please contact us using the information below.

International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We take reasonable steps to ensure that personal information remains protected in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Information

Store Name: Novolli
Company Name: Pawzz
Company Address: Louise de Colignystraat 76, 2404 GV Alphen aan den Rijn, Netherlands
Warehouse Address: 221 5th St NE, Cairo, Georgia 39828, United States
Company Number: 96033274

Phone: +15186174362
Email: support@novolli.com

Customer Service Hours

Monday to Friday: 09:00 AM – 05:00 PM (EST)
We aim to respond to all inquiries within 1 to 2 business days.