At Novolli, we are committed to providing reliable shipping and transparent delivery information for our customers throughout the United States.

Please review the information below regarding order processing, shipping, and delivery.

1. Shipping Locations

We currently ship throughout the United States.

At this time, we do not offer international shipping unless otherwise stated on our website.

2. Order Processing

Orders are typically processed within 1 to 3 business days, Monday through Friday, excluding weekends and federal holidays.

During periods of high demand, seasonal promotions, or holidays, processing times may be extended. If significant delays occur, we will notify you as soon as possible.

3. Shipping Costs

Free Shipping

We offer free standard shipping on all orders within the United States.

No minimum purchase is required.

4. Estimated Delivery Times

Once your order has been processed, estimated delivery times are as follows:

• Processing Time: 1 to 3 business days
• Transit Time: 4 to 9 business days
• Estimated Total Delivery Time: 5 to 12 business days

Order Cut-Off Time

Orders placed before 6:00 PM Eastern Standard Time (EST) will begin processing on the same business day whenever possible.

Orders placed after the cut-off time will be processed on the next business day.

Please note that delivery times are estimates and are not guaranteed.

Delays may occur due to weather conditions, carrier issues, peak shipping seasons, or circumstances beyond our control.

5. Shipping Restrictions

We currently do not ship to:

• P.O. Boxes
• APO, FPO, or DPO military addresses
• U.S. territories where carrier service is unavailable
• Locations restricted by shipping carriers or applicable laws

Certain products may be subject to additional shipping restrictions depending on carrier regulations.

6. Incorrect Addresses and Failed Deliveries

Customers are responsible for providing accurate shipping information at checkout.

If a package is returned due to an incorrect or incomplete address, refusal of delivery, or repeated failed delivery attempts, we may contact you to arrange reshipment. Additional shipping charges may apply.

7. Lost, Stolen, or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible at support@novolli.com.

We will work directly with the shipping carrier to investigate the issue and assist in finding an appropriate resolution.

Please note that once a package is marked as delivered by the carrier, we cannot guarantee reimbursement for packages that are lost or stolen after delivery.

8. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, allowing you to monitor your shipment's progress.

Please allow up to 48 hours for tracking information to become active after shipment.

9. Shipping Policy Updates

We reserve the right to update this Shipping Policy at any time to reflect changes in our operations, shipping carriers, legal requirements, or business practices.

The most current version will always be available on this page.

Contact Information

Store Name: Novolli
Company Name: Pawzz
Company Address: Louise de Colignystraat 76, 2404 GV Alphen aan den Rijn, Netherlands
Warehouse Address: 221 5th St NE, Cairo, Georgia 39828, United States
Company Number: 96033274

Phone: +15186174362
Email: support@novolli.com

Customer Service Hours

Monday to Friday: 09:00 AM – 05:00 PM (EST)
We aim to respond to all inquiries within 1 to 2 business days.