At Novolli, we are committed to providing a safe, secure, and convenient shopping experience. All transactions processed through our website are protected using industry-standard security measures.

Secure Payments

Our website uses Secure Socket Layer (SSL) encryption technology to protect sensitive information transmitted during online transactions.

SSL encryption helps safeguard personal information, payment details, and account information by securely encrypting data exchanged between your device and our website.

You can verify that a secure connection is active by checking for the padlock icon in your browser's address bar and ensuring the website address begins with "https://".

Accepted Payment Methods

We currently accept the following payment methods:

• Visa

• Mastercard

• Apple Pay

• Google Pay

• Maestro
  

Additional payment methods may be available at checkout depending on your location.

Currency

All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.

Applicable taxes, shipping fees, and other charges will be calculated and displayed during checkout before payment is completed.

For information regarding shipping costs and delivery times, please review our Shipping Policy.

PCI DSS Compliance

Our payment processing partners comply with the Payment Card Industry Data Security Standard (PCI DSS), which is designed to ensure the secure handling of payment card information.

PCI DSS standards help reduce the risk of fraud and protect customer payment data during transactions.

Payment Information Security

Novolli does not store or have direct access to your complete credit card or debit card information.

Once a transaction is completed, we may only receive limited information necessary to process your order, such as:

• Billing information

• Shipping information

• Order details

• The last four digits of your payment card

All payment transactions are processed securely through trusted third-party payment providers.

Fraud Prevention

To protect our customers and business, we reserve the right to review and verify orders before shipment.

If suspicious, inaccurate, or potentially fraudulent activity is detected, we may request additional verification or cancel the order at our discretion.

Privacy Protection

We respect your privacy and are committed to protecting your personal information.

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

For detailed information regarding how we collect, use, and protect personal information, please review our Privacy Policy.

Contact Information

Store Name: Novolli
Company Name: Pawzz
Company Address: Louise de Colignystraat 76, 2404 GV Alphen aan den Rijn, Netherlands
Warehouse Address: 221 5th St NE, Cairo, Georgia 39828, United States
Company Number: 96033274

Phone: +15186174362
Email: support@novolli.com

Customer Service Hours

Monday to Friday: 09:00 AM – 05:00 PM (EST)
We aim to respond to all inquiries within 1 to 2 business days.